If you bought your policy prior to 11th March 2020, we can consider your claim.Please contact our Claims team to discuss the cancellation of your trip. PRATIQUE. At the time of booking, there are no travel warnings issued by the FOPH/FDFA or entry restrictions for the destination country and it is also not apparent when the trip starts that travel warnings or restrictions will be issued. This is also stipulated accordingly in the General Insurance Conditions. Staff can be contacted via the usual email addresses and phone numbers. We use cookies and analysis tools to improve your user experience, to personalize advertising by AXA and our advertising partner companies, and to provide social media functions. axa-assistance.com Competitive Analysis, Marketing Mix and Traffic . EU Air Passenger Rights:  • If your flight is within the EU and is operated either by an EU or a non-EU airline  • If your flight arrives in the EU from outside the EU and is operated by an EU airline  • If your flight departs from the EU to a non-EU country operated by an EU or a non-EU airline Link for EU Air Passenger Rights - Coronavirus: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm. According to the overall definition, an epidemic is an event that remains within a certain geographical area within a specific period, but corresponds to a major event. 8 Search Popularity. If the accommodation is booked in the UK, please contact the accomodation provider for a refund. Enter a site above to get started. travel insurance, motor insurance, personal accident insurance, health insurance etc. As such we can’t … Chez AXA, l'impact sur la gestion des supports en euros est limité grâce à : un horizon d'investissement de long terme ; une allocation majoritaire en actifs obligataires (supérieure à 80 % des actifs) ; ... au Brexit et au risque de deuxième vague du Coronavirus, les équipes ont été de nouveau amenées à réduire légèrement l’exposition aux actifs risqués. At AXA, the insurance cover of a pandemic is not included in the premium. Click here for questions on travel insurance: The current situation is presenting us all with new challenges and raising many questions. For contractual disputes, such as travel cancellations, labor law problems or delayed deliveries, the insurance must already have existed when the contract was first breached. The foundation will also classify the case as incapacity for work if an infected insured person who is not showing any symptoms is put into quarantine and cannot go to work. Please note: There is updated information regarding COVID-19 and insurance coverage you may have on your Card. Agence AXA International will remain open as normal during lockdown, however the agency will be closed to visitors. Based on individual coverage, AXA considers each case individually. We are not recommending our customers cancel their trips as it may affect your rights or ease in obtaining a refund - its best wait to see if what FCO or local Government advice is in place within 28 days of your trip. In this way, we want to give you peace of mind. Pillar 2 – occupational benefits insurance, Swisscom Mobile phone and tablet insurance, Late submission of loss/damage information, Payment deferral and payment in installments, Parking disc / European accident statement, travel recommendations issued by the FDFA, REPORTING A TRAVEL INCIDENT OR TRAVEL CANCELLATION ONLINE. As we are currently receiving a lot of enquiries, you may be subject to longer waiting times than usual if you call us by phone. For longer stopovers or interim storage, the insurance cover can be extended against payment of an additional premium in consultation with AXA. We'd also like to use analytics cookies to help us enhance the performance of the website. For independently booked accommodation, you should contact your accommodation provider directly. There is no geographical restriction which is why the loss events of a pandemic are excluded from AXA’s epidemic insurance. If the trip is going ahead as planned we would suggest you talk to your tour operator or travel provider directly. Online Insurance. Cancellation costs are also covered if a second wave should suddenly give rise to the imposition of renewed travel restrictions. Assurance Voyage AXA couvre vos frais médicaux liés au coronavirus (Assurance Voyage Court Séjour​​​​​​ Formules 1, 2 et 3, Assurance Multi-Voyages, Assurance Étudiant à l'Étranger) à condition que vous ayez respecté les recommandations de l' Organisation Mondiale de Santé (ou tout autre organisme équivalent dans un autre pays) ou l’avis d’un médecin. As the travel operator has issued you a cash alternative for your holiday, there is no claim to make under your policy. Underwritten by: AXA. If a country imposes entry restrictions (closed borders, quarantine) up to a stipulated date, we will cover the cancellation costs of travel departing up to this date. Provided the relevant Swiss authorities take measures to prevent the spread of communicable diseases, epidemic insurance offers protection against the financial consequences of: On March 11, 2020, the WHO for the first time declared the current spread of the novel coronavirus to be a pandemic, corresponding to pandemic phase 6. If they refuse to refund, we will require your full booking terms and conditions, including a letter from them confirming why they will not refund. AXA supports the policyholder in defending against unjustified claims. However, if an uninfected insured person is ordered to stay at home in quarantine, e.g. Coronavirus (COVID-19) - Assurés - FAQ - Voyage | SSQ Assurance Even if coronavirus spreads quickly, you cannot simply work from home. If unsure, you can register a case with us and we will assess your reasons for cancellation in line with terms and conditions. We are therefore assessing claims on a case-by-case basis and endeavoring to find customer-friendly solutions. If your trip meets these conditions and you cannot depart on your trip due to COVID-19 restrictions, then Intertours will cover the cancellation costs. It is important for us to give you answers on this page. If you accept the vouchers but do not them use them in the period for which they are valid, then you cannot claim this cost from the insurance policy. If your trip and policy were booked before 11th March,  if your airline or travel provider cannot book you on a later flight, we may be able cover an alternative flight under the Terms and Conditions. ABTA - https://www.abta.com/tips-and-advice/is-my-holiday-protected/new-package-travel-regulations EU Air Passenger Rights - Coronavirus: https://europa.eu/youreurope/citizens/travel/passenger-rights/air/index_en.htm  Package Regulations: https://www.abta.com/tips-and-advice/is-my-holiday-protected/new-package-travel-regulations. Stop all deliveries immediately to areas known to be in lockdown or to destinations where there are handling and shipment problems. Please specify the country you would like to check. This applies to bookings made before the announcement of the quarantine rules imposed by the authorities. We will consider your claim on a case-by-case basis irrespective of any connection to Covid 19. AXA can help by providing you with Low Cost Schengen Area travel insurance that meets your visa requirements when traveling to the Schengen Area from as little as €0.99 per day - a fee that will cover you for medical expenses up to €30,000 in all Schengen countries - a price that isn’t too hard on your wallet ahead of your trip! Any pre-paid excursions or activities purchased prior to your quarantine and which you are unable to undertake will be consider as per the policy limits. ... AXA Partners Belgium ... le leader mondial de l'assistance et de l'assurance voyage. Is your insurance also affected by the coronavirus pandemic? 8 Shenton Way, #24-01 AXA Tower, Singapore 068811 Tel: 1800 880 4888 (Within Singapore) / +65 6880 4888 (International) AXA Customer Centre is located at: #01-21/22 (You can check parking information here ) Que vous soyez titulaire ou non d'une Carte American Express. You can make a claim online or via email as follows: -  Visit  our online claims page https://claimsform.axa-travel-insurance.com/ or send an email to help@axa-assistance.co.uk. AXA is committed to making claims clearer. Unfortunately, as the Travel provider has settled the contract with you, there is no further payment due. If you would like to report a canceled trip or an incident, you can do so quickly and easily online. 0142998282. As the product names states, epidemic insurance is intended to protect against the financial risks of an epidemic. Start free trial for all Keywords. AXA Home insurance that's tailored to suit your needs . If you have legal questions or would like to report a legal case, please contact AXA-ARAG please contact AXA-ARAG by e-mail to info@axa-arag.ch or via online request form. The exact costs that AXA will assume in this instance are listed conclusively in the additional costs clause. Read our FAQs Wherever life takes you Global support for people who think a little bigger. We are, however, doing our best to accommodate the needs of our customers and to support them in this emergency situation. Registered Office 10/11 Mary Street, Dublin 1, Ireland. Axa vous propose des contrats d'assurance habitation sur-mesure. Visit  our online claims page or send an email to help@axa-assistance.co.uk. Canceled bookings due to measures or recommendations by foreign authorities are not covered. For this reason, the coverage exclusion applies from March 11, 2020, according to which coverage ceases for claims filed after this date. You should seek a refund from the tour operator, travel and accomodation provider in the first instance and provide details of their response as part of your claim. It ends as soon as the goods are unloaded from the means of transport or from the container by the recipient at the end of the insured journey. If you have cancelled your trip, please speak to your Tour Operator or Travel operator regarding a refund. Surpluses that have already been allocated upon contract expiry are also guaranteed. This information is for residents of the EEA, excluding Ireland and the United Kingdom. Providng you haven't travelled against regulatory advice, you are covered to stay abroad for the duration of your trip - unless you are requested to return home by the local Government or the Government of your Country of Residence. Legal answers to questions concerning coronavirus, such as rights of employees and obligations of employers, but also to other legal matters, can be found on our blog. Previous Next. For matters relating to insurance, the insured event is the crucial factor, e.g. If your trip and/or policy was booked after 11th March, you will not be covered, If your trip and policy were purchased prior to any non-travel advice in your Country of Residence, then we would consider a claim up to the limit shown in your policy if your policy supports trips within your home country. For example, epidemic insurance takes effect if there is an occurrence of norovirus in a retirement home, a salmonella outbreak in a restaurant or an infection on a cattle farm. In all cases, this requires an “illness” and therefore the incapacity for work to be certified by a doctor. Our areas of expertise are applied to a range of products and services that are adapted to the needs of each and every client across three major business lines: property-casualty insurance, life, savings & health and asset management. Easy-to-buy online insurance with AXA. Any decision on your part to remain beyond your original travel plan, or the earliest flight offered to you to come home will result in your cover being ceased. We can help you to get fast access to expert medical care, … Accéder au Contenu; Accéder au Pied de page; ASSISTANCE SERVICES ET ASSISTANCE; ESPACE CLIENT ESPACE CLIENT; Vous êtes ici : Assurances Voyage Loisirs. Claims are limited to the maximum sum mentioned in the policy. There is no coverage for this scenario as we do not consider claims because of loss of enjoyment. If I receive the Covid test result before travel but it is inconclusive, would I be covered to cancel the trip? Where the Government in your country of Residence, Destination or any countries you pass through advise against travel due to Covid 19, you will not be covered to travel whilst advice is in place. In addition to this many accommodation providers are offering refunds, date changes at no cost and credit notes. Assurances Voyages . New India Voyage Insurance covers the vessel for a particular voyage from one port to another port. For infections with coronavirus that are related to work in a hospital or laboratory and are therefore regarded as occupational diseases, we provide statutory insurance benefits under accident insurance; we specifically pay for treatment costs and provide daily benefits for inability to work associated with the illness. Dans plusieurs pays, nous avons apporté un soutien supplémentaire aux personnels de santé, notamment à Hong Kong, où nous avons mis en place un service d'assistance téléphonique 24 heures sur 24 et un service d'assurance santé simplifié, ou en Belgique, où nos services de télémédecine ont été étenduspour répondre aux besoins de nos clients et apporter un soutien supplémentaire aux professionnels de santé. AXA Affin General Insurance wishes to inform that trip cancellation claim and all benefits related to COVID-19 for travel policies purchased on and after 31st January 2020 (for China) and 12th March 2020 (worldwide except China) will not be covered. Choose from our single trip travel insurance, which covers you up to a year in advance in case of cancellation, to our annual multi-trip travel insurance, which covers you for up to 45 days travel per trip for a year. Please get in touch with your customer advisor if you have any queries. Data protection / Cookie Policy. For this reason, please check the cancellation policy of your tour operator first before canceling your travel plans. ... Coronavirus (COVID-19) and travel - Need to know before you buy. How to find easy keywords. ... axa assurance voyage. You will have provide us with medical information confirming your condition so that we can consider your claim. https://www.who.int/emergencies/diseases/novel-coronavirus-2019/events-as-they-happen. Our emergency call center Medicall +41 58 218 11 11 is there for you round the clock to answer any questions you may have about treatment abroad and return transportation to Switzerland. Under the scope of coverage, these benefits were and are guaranteed at all times. READ MORE The General Insurance Conditions, cover and exclusions may vary depending on the … Cost of reloading onto another means of transport and subsequent further shipment to the originally intended destination. If you bought your policy prior to 11th March 2020, we can consider your claim. AXA Academy. Customers are being encouraged to accept voucher refunds by airlines/package holiday providers which will allow them to rebook their trip for a later date. Generally, the following applies: Based on the travel recommendations issued by the FDFA, AXA covers the cancellation costs of vacations in and travel to countries that are subject to travel restrictions/travel warnings 30 days prior to the start of your trip at the earliest. Your transportation insurance begins as soon as your goods are loaded onto the means of transport or into the container in which they will make the insured journey. If you bought your policy prior to 11th March 2020, we can consider your claim. If you are still abroad you should call the Emergency Assistance line in your policy document. AXA es la marca N°1. Souscrire une Assurance Voyage chez Allianz Travel vous donne accès à une couverture médicale optimale et des garanties d’assistance adaptées pour faire face à n’importe quel imprévu durant votre séjour. We asked the lawyers at myright.ch. Bookings made after the announcement of the quarantine rules imposed by the authorities are not covered, however. There may be optical and technical problems. Pour renforcer votre niveau d’indemnisation selon la destination de votre voyage, comme dans certains pays d’Amérique du Nord où les Frais Médicaux peuvent atteindre des montants très élevés.. Pour une protection sur-mesure en sélectionnant les options qui vous conviennent le plus : Extension des motifs d'annulation, Extension du voyage, Frais Médicaux doublés et Rachat de … If you have any questions about travel cancellations or travel incidents, please contact the hotline: tel. AXA also classifies the case as inability to work if an infected insured person without any symptoms of illness is placed in quarantine and is unable to work. We will need you to provide evidence of the track and trace notification and advice. They should provide you with a full refund or travel credit. They will advise you. - Certificado en línea - Asistencia 24/24 & 7/7 - Productos a medida. If the event was cancelled due to Covid you should pursue refund from the provider directly. There is no insurance protection if authorities abroad implement measures to prevent the spread of communicable diseases (quarantine measures, travel restrictions, supply restrictions etc.). Assurance Voyage ... Information épidémie Covid-19 : En savoir plus sur nos couvertures. The Federal government requires the costs of coronavirus tests to also be covered by basic insurance. Entitlement to an exemption from contributions. Nos contrats d’assurance voyage comportent une exclusion qui ne vous permet pas de faire une déclaration de sinistres pour une situation connue avant la souscription d’un contrat d’assurance ou d’une réservation de voyage et qui pourrait donner lieu à un sinistre. Coronavirus and any incapacities to work or closure of businesses due to that virus are not covered, as there has been no property damage. Please contact our Claims team to discuss the cancellation of your trip. Registered in Ireland no: 426087 Authorised by The Central Bank of Ireland. If you are contacting us regarding an existing policy that is not held at Agence AXA International, please note that we are not a Head Office department. Découvrez les Assurances Voyages Optionnelles American Express. Seguro de Viaje Schengen para los Países Bajos a partir de 0,99€ al día! Single; Annual; You can make a claim online or via email as follows: -  Visit  our online claims page or send an email to help@axa-assistance.co.uk. Single Trip Travel Insurance This type of insurance plan provides protection to the insured traveller only for one single journey. Market turbulence is also a chance to source earnings opportunities, as buying prices are low (average price effect). by the employer, and is therefore unable to work (purely preventive measure), AXA does not pay any daily benefits. What rights and obligations do you have as an employee, will you still be paid in an emergency and can you refuse to go on a business trip? This cover begins with the inception of the voyage and is terminated when the voyage is completed. The same applies if an insured person has to travel to a high-risk area for their job and becomes infected there. AXA’s your only destination for superb, flexible worldwide travel insurance. Travel warnings or entry restrictions for the destination country were issued by the FOPH/FDFA and in place at the time you booked the trip or it is apparent when the trip starts that travel warnings or restrictions will be issued. We will continue to cover all valid medical claims caused by coronavirus if you're travelling to an area where no regulatory advice against travel is in place. Please refer to your Terms & Conditions for your policy limit. If there has been infection with coronavirus and the insured person falls ill and is unable to work, the insured benefits are paid. Some policies provide cover where a close family member (as defined in your policy) suffers serious illness or death - provided you were not aware of the seriousness of their condition prior to starting your trip. Accept recommended cookies. Visit  our online claims page or send an email to help@axa-assistance.co.uk. Cancellations due to the coronavirus will no longer be insured for those taking out our travel insurance from March 13, 2020, unless the policyholder contracts the coronavirus and for this reason cannot depart on their trip or continue it. Airlines/package holiday providers may offer you reimbursement through either a voucher or monetary refund. Coverage for loss events prior to this reference date will be assessed based on individual contractual provisions. You should carefully read the Policy Wording which contains all terms, conditions, limits and exclusions and the Insurance Product Information Document (IPID) to make sure this insurance is right for you. What is essentially covered and what benefits will AXA pay? You are NOT covered in the following cases: If your trip meets these criteria then you must bear the risk yourself that you may not be able to take the trip due to COVID-19. Unlike an epidemic event, a pandemic is a cross-border and cross-continent event declared by the World Health Organization (WHO). In this instance, there is no illness conferring entitlement to benefits under the General Insurance Conditions (GIC). We will assume the cancellation costs of customers who have a valid Intertours travel insurance policy if they would prefer not to travel due to the quarantine rules imposed by the authorities upon their return to Switzerland. If you have legal questions or would like to report a legal case, please contact AXA-ARAG by e-mail to info@axa-arag.ch or via online request form. We would only consider this claim if the relevant authorities advise against travel to the destination in question. For full details, please refer to your policy wording. The duration of cover will be extended if we/you are unable to secure new flights home, despite your/our best endeavours to do so. In line with Belgian government requirements, Insurance Europe’s offices are closed until further notice. Many of our customers apply entirely online, while others prefer the combination of our digital guidance and our on-demand licensed … There are specific perils listed in your policy for coverage and we would recommend you check this to see if your claim falls within those perils. They should provide a voucher or refund. AXA est à vos côtés partout dans le monde et prend en charge les frais en cas d’urgence pendant votre voyage. Such a case does not constitute an incapacity for work resulting in benefit entitlement within the meaning of section 20 of the pension fund regulations. If you require any assistance whilst abroad you should call the Emergency Assistance line in your policy document. That allows us to build a recommendation personalized to you and your unique needs. Bookings made within the UK will fall under UK CMA guidelines of and you can make a complaint with the CMA against your provider. Please refer to the FOPH website to find out more about the countries and territories currently affected. a risk such as fire, water or theft must have materialized. Visit our online claims page or send an email to help@axa-assistance.co.uk. The following also applies as a travel restriction: quarantine upon arrival or departure, lockdowns of individual destinations and closures of restaurants, museums, or attractions/popular destinations. Please contact our Claims team to discuss the cancellation of your trip. You will have to share documentation showing your travel booking date, itinerary and trip dates along with a brief explanation of why you could not travel (Official Government Travel Advice…) and we will be able guide you further. Please be aware that any potential refund may be dependent on full payment of the trip prior to travel. th en. Please contact our Claims department and we will consider your claim. This is not the case if, for instance, a non-infected insured person is self-isolating at home on the instructions of their employer and therefore cannot work (merely a preventive measure). The FOPH is imposing several days' quarantine on those entering Switzerland from specific countries with effect from July 6, 2020. History also shows that crises have always been overcome, often surprisingly quickly. Find all key information for companies at a glance: canton-specific coronavirus information kits, FAQ on your pension fund, your daily sickness benefits and much more. Assurance Voyage Covid AXA : informations sur la prise en charge des frais médicaux à l’étranger liés au coronavirus, rapatriement, attestation "Couverture des frais de santé liés au Covid-19", pays où l’assurance est obligatoire, conditions de la garantie annulation, prix… The Covid-19 situation is constantly evolving. the start of unemployment or request for reduced working hours. Please get in touch with your customer advisor if you have any queries. Or was your flight canceled? You will need to contact the Travel provider again to discuss the voucher expiry. If a coronavirus infection has occurred and the insured person has fallen ill and is unable to work, they are entitled to an exemption from contributions. Please contact our Claims team to discuss the cancellation of your trip. By using our website with this browser, you consent to the use of cookies. There are generally no benefit restrictions in the event of death or incapacity for work due to coronavirus infection. - this needs to go back in to the package and independent booking advice. If you are dissatisfied with the voucher they have been offered, you are entitled to refuse this with  the airline and/or tour operators obtain a monetary refund. The costs assumed by AXA in this instance within the maximum sums mentioned in the policy are listed conclusively in the special condition. If the FCO or other government agency have advised against all but essential travel, but have also said domiciled residents aren't required to come home immediately, you can continue your trip as planned, your policy will remain in force. If you made your booking directly with the accommodation provider abroad,  please open a case with the Claims Team. Pour aller encore plus loin, nous avons fait des dons importants pour soutenir … Assurance vie; Future Planning; LIVE YOUR LIFE We’ll take care of the rest. Further information can be obtained during office hours by calling +41 58 215 32 20. 8 Relevance to this site. We can only consider your claim where there is government advice asking you to return to your home area as soon as possible. Present in 57 countries, AXA's 160,000 employees and distributors are committed to serving our 108 million clients. L’Assistance aux personnes couvre les frais de sauvetage et de recherche frais de transport à l’hôpital ou chez le médecin If travel restrictions or travel warnings are still in place 30 days prior to the start of your trip and you do not wish to continue waiting, you may report the case to us. Your tour operator will arrange your return if a full ban is implemented and you are required to come home immediately. Whether restrictions or travel warnings of the FOPH or FDFA apply for the destination country at the time travel was booked determines whether costs will be covered. Find answers here to FAQs concerning travel insurance. Transport providers have an obligation to refund the customer if they have cancelled the booking. By clicking 'Accept recommended cookies' on this banner, you accept our use of necessary and analytics cookies. https://claimsform.axa-travel-insurance.com/. ... "Survivre au Covid modéré" : voyage au bout de la tentation avec Lisa Mandel. Please contact your holiday provider in this instance, as your contract of payment is with them. Protecting you and the ones you love from unexpected events To help you live a good life longer. ... Si vous détenez un contrat de Prévoyance … If your country is not listed in the languages menu, please visit our global FAQ. If your life’s journey is taking you further afield, we’re set up to help. AXA MOTORBIKE INSURANCE tailor-made to your needs. Assurances Voyages Court Séjour ... Vous pouvez souscrire votre … You should contact your airline or travel provider to seek refund or postpone your trip. All claims will be assessed individually in accordance with your terms and conditions. Copyright AXA 2020 © AXA Travel Insurance. … Its validity begins with the start of the journey and ends with its culmination on returning home. Find answers here to FAQs concerning travel insurance. This AXA Website Uses Cookies. Unfortunately, your policy does not cover disinclination to travel. The General Insurance Conditions, cover and exclusions may vary depending on the version of your insurance product. AXA offers private individuals and companies insurance cover for legal disputes concerning coronavirus under the applicable General Insurance Conditions (GIC).